Shift to the Future

Imagine for a moment if you could see the billions upon billions of data points flowing throughout our world.  As our society has embraced more digital ways of being, we generate vast amounts of data.  Each one of us, as we engage with digital tools, lay down trails of data that say something about events, places, and who we are.  Within the mysterious realm of Artificial Intelligence (AI) lies the magic of Machine Learning of ML, a science of data and algorithms that act on it. Riders of buses in the Greater Vancouver area were frustrated that Google Maps, and other apps relying on Translink’s online data feed, predicted earlier arrival and departures by over 5-minutes the majority of the time. They were often standing in the rain or dark longer than they would like waiting for a bus that from their perspective was late.  By partnering with Microsoft, Translink was able to bring together numerous historical and real time data feeds including traffic and weather data...

I remember in the early 1980's working as a programmer for a Fisheries & Oceans research station writing code on VAX 11780 mini-computers and being amazed that people could use my programs on their terminals anywhere in the building and get this, at the same time!  Those were the days where we would plan and prepare for a couple of months prior to executing a Fortran compiler upgrade.  New VMS operating system upgrades might occur every couple years.  We’re talking slooow innovation cycles. Fast forward to 2019 and it’s a whole different world.  I was watching a recorded session recently about Microsoft’s Azure Cognitive services.  I’ll share one example.  Let’s say someone, maybe your boss who has privileged access to important systems, accidentally deletes a core database containing 100’s of thousands of invoice records and it turns out the backup has never worked.  Seriously, this happens.  Fortunately, there was a practice of saving PDF c...

My new iPhone and Surface laptop both provide a facial recognition (let’s call this FACE) method of identifying myself for access (logon).  I use Keeper, a password and other confidential information manager and it too leverages FACE.  When I need to log into an app or website, I am offered Keeper as a source for the username and password and when I choose that, Keeper uses my face to login and look up the app or website, and offer the credentials to fill in.  Super convenient!  FACE is or will be used to customize customer experiences. For example, you walk into your home, it welcomes you by name, adjusts the heat and lights, and perhaps it pushes your favourite digital pictures and art to the wall frames, and selects your favourite streaming station to pipe through the house A/V system.  Or, you walk into a mall, and the screens, which are everywhere by now, start presenting ads to you based on your social media behaviors and past shopping activities.  FA...

I have always been a highly social person, an extravert I suppose.  Those personality ass Technorati Tags: relationships , opportunities , connected , friends essments always put me into that sort of category.  I’m a Yellow-Red for instance.  I’ve made it a priority to reach out internally and externally to people like me and different from me, within the public and private sectors, to build relationships, share ideas, dream, lament, argue or debate, etc.  I knew I was pretty well connected but this recent transition period, sabbatical of sorts, has really highlighted how my network really works. So many people reached out through LinkedIn, Twitter, and email asking to get together for coffee, lunch, and to see how I was doing.  They shared such positive and affirming comments with me which really helped with getting through this period and to help me figure out what’s next.  I had well connected friends reaching inside the organizations they work for to se...

Technorati Tags: Learning , Lean , LinkedIn Learning , Six Sigma I received an email recently from LinkedIn Learning offering me a free course on creating infographics using PowerPoint.  So, I decided to give it a go.  I surprised myself by learning new techniques for working with icons, shapes, graphics files, layouts, charts, among others, in PowerPoint.  Did you know that you can merge shapes using union, combine, fragment, intersect, subtract to create new or modified shapes.  One example was to use a lightening bolt shape to ‘cut’ (subtract) from a few letters in the word (a shape) “MIGRAINE”.  It emphasized the pain this represents.  Cool hey. Since I currently have flexible time available to me, I allowed this free course to prompt me to sign up for 1-month of free LinkedIn Learning! I have wanted to learn Lean and Six Sigma processes for some time so I dove into these topics first.  I was granted my Lean Foundations certificate today.  I w...

A friend of mine introduced me to the idea of delighting users of technology.  I don’t know about you but that is not always my experience when using a website, app, or some tech hardware. I bought an iPhone XR recently and I surprised myself.  I thought I would not care much about the facial ID feature – I was wrong.  It is a delightful experience.  Your messages are secure until you look at them.  You need to enter a password into a website, no problem, allow your face to grant access to your favourite password vault to send the password.  Similarly I now use Apple Pay with my VISA to tap and pay – again my face authorizes the transaction. Full disclosure, I’m a Microsoft fan.  Their CEO, Satya Nadella, has led a transformation and my opinion is that the result is a company that creates delightful software.  It may not start out that way but their change cadence, driven by agile and cloud computing, continuously (monthly) just makes software and...

Do you ever go down memory lane and think about all the things that were normal then that are very different now or gone completely?  I find myself reflecting on the past while I consider the present and how different the future will be.  We live in truly interesting times don't we. I haven't been writing in this space much in the past few years.  I kind-of lost interest in writing about what I've been up to, what I've been thinking, or what I've been speculating about.  However, I was watching an interesting clip from Doc James Whittaker   @docjamesw  recently where he talked about the past, present, and future and it inspired me to write again.  I don't know that this will become a habit again but there is this post at least. James mentioned playing the disruption game.  This game involves taking an industry and thinking about how it could be disrupted in the future by technological advancements.  As you know, technology is probably the...

I often think about how to create an environment where the velocity can increase for how things get done.  I used to think technology was the main answer, just put in new tools, expect people to use them, and more stuff will get done.  I learned that adding technology on its own will often cause velocity to slow.  Most people need help seeing their way through the learning curve new technology brings.  So if adding technology isn't the answer, I thought 'what about better processes'.  If we could just design better ways of working, we will get more stuff done.  Well, this outcome really depends on who the people are and what their mindset is.  If people are not engaged in their work, see it as 'just a job', are not connected to the organization mission, great process won't really make a difference either.  Okay, so that just leaves the third element, people. Over my career, I have learned a lot about myself and about the diversity of people an...

As I've taken on leadership roles in different organizations I've learned a lot about people.  When I was younger and much less wiser, I used to get frustrated when people wouldn't respond positively to the direction or support I was so cleverly providing.  Some of my team members would respond very istockphoto# 11806154 well, others so-so, and then another group that didn't get it or passively resisted.  Little did I understand at the time that 'people are different'.  Fast forward to my wiser self (from many schools of hard knocks along the way), and I believe I get it now.  I appreciate the differences I see in my team members.  People complement each other's performance with their differences when they understand each other better. This year I am focusing on helping my team do some self-discovery.  I started with a simple activity at our last all team meeting in September.  The activity was drawn from Bruce Wellman's book Groups at...

I believe in teaching people to 'fish' rather than 'fishing' for them.  In practice I have found this philosophy when working with my staff and 'clients' to be a powerful way to grow people and their capacity.  It takes time and patience and you have to hold yourself back from just doing 'it' your self. Some years ago, my wife Shelley decided to create an online business where she needed to learn a ton about a variety of technologies, in a hurry.  She would call me with lots of questions and although I think it frustrated her at the time, I would respond with questions, not answers.  I would ask her what she thinks she should do and in a round about way, help her get to the answer or possible answers.  It didn't take long for her to stop calling... :-)  I often do the same with my staff and the clients I support.  It would be so much easier just to answer the specific question or do it for them but then they would be dependent on me which does no...

Something has been on my mind as of late and I feel compelled to write about it.  I am grappling with why technology is so often pushed to the background into a supporting role.  I know, I’m biased right, I’m a technology advocate.  It’s true but that is not why I believe technology should always be first when considering an activity, a way of working, a way of learning, and a way of teaching others. Way back in 1985, my wife and I got married.  We planned a honey moon trip to California.  We bought some paper maps and had access to, yes, an atlas!  We figured out our general plan then as proud BCAA members, asked for driving maps to be produced.  We studied and followed those maps carefully all the way down and back over the next couple of weeks.  Now fast forward to 2015, we are planning a trip to Spain.  Should we use the same approach with the same tools (technology) to plan a trip?  No of course not.  We are using Google Maps...

When I was a young student we had to do our school work mostly independently.  It kind-of matched to the workplace where people mostly contributed individually.  I remember in university one of my computer science professors would say “I don’t care how you get the assignments done but I will get you on the test”.  His point was that if you don’t do or understand the work that you turn in you will not be able to pass the final which was worth 50% of the grade.  I think things have changed where we value collaboration, reuse, and innovation more than just following the rules, doing it yourself, or doing it ‘my way’.  I certainly value a balance of this from those that are part of my team.  But, what do students in our schools today experience?  I was speaking with some teachers the other day and the English department head asked about using a tool Turnitin .  This tool ensures that “[s]tudent work is instantly checked for potential plagiarism usin...

It is so easy to be busy in our jobs.  You know, doing email, returning phone calls, and having meetings.  Some days on my commute home I wonder what happened during the day.  Busy does not equate to progress and most definitely isn’t strategic.  What does it mean to ‘be strategic’?  Why is this important to making positive progress?  Is strategic planning still a relevant business function in this ever fast changing world? My wife and I visited Greece this past year and saw amazing examples of architecture and focused energy in creating complex structures and infrastructure.  When you think of the resources they had at their disposal, it seems impossible that they could have done the things they did 1000’s of years ago.  Take the Isthmian Canal for example. It was created to replace the more difficult method of rolling ships across land on logs.  But, it took incredible focus and resources to complete.  It was a very strategic goal d...

The other day I was cutting the lawn and my mower cut out.  The previous time I cut the lawn, it cut out about 6 times ‘for no reason’.  This time, it would not start again.  I asked one of my sons about it – he is a 3rd year automotive apprentice – and he said he’d check it out.  He took a look, tried a few things then disappeared.  About 10 minutes later, I hear the mower start up.  I asked him what he did and he said he ‘Googled It’.  He found an article or video that matched the symptoms of our mowers problem and tried the suggested solution.  It worked!  The gas tank cap wasn’t letting air in so he loosened it off a bit so it could breath then duct taped it for now, so it would work. We have been interviewing people for some new technical support jobs we created.  One of the questions we ask candidates is to describe how they keep their knowledge and skills current or in other words, how do they learn in this fast paced world of t...

I suspect that we all know of people who long for the simpler days of old.  Perhaps you are old enough to remember when a family had one telephone available to them, it was plugged into the wall, had a long curly cord, and you might have used it once or twice a day.  Now we have a phone, actually a super computer, in our pockets with us 24x7 and we interact with others possibly 100’s, for some maybe 1000’s, of times a day.  We try to keep up with the flows of our Facebook community, Twitter streams, Text messages, phone calls, Face Times, email messages, SnapChats, Pins, Skypes, etc.  It is overwhelming isn’t it.  Oh for the good ol’ days of the one phone, you know the one where you ‘dialed’ the number and hated numbers with “0” in them.  You know, when you had to wait when the party line was on a call.  That may be a simplistic example but with all our technological advancements there are benefits and consequences.  For those of us on this plan...