Delightful Technology
A friend of mine introduced me to the idea of delighting users of technology. I don’t know about you but that is not always my experience when using a website, app, or some tech hardware. I bought an iPhone XR recently and I surprised myself. I thought I would not care much about the facial ID feature – I was wrong. It is a delightful experience. Your messages are secure until you look at them. You need to enter a password into a website, no problem, allow your face to grant access to your favourite password vault to send the password. Similarly I now use Apple Pay with my VISA to tap and pay – again my face authorizes the transaction. Full disclosure, I’m a Microsoft fan. Their CEO, Satya Nadella, has led a transformation and my opinion is that the result is a company that creates delightful software. It may not start out that way but their change cadence, driven by agile and cloud computing, continuously (monthly) just makes software and...